Returns & Exchanges
Policy on Sale Items, Custom and Personalised Orders
We are happy to take custom order requests and help track down any particular stones you may be searching for. We have a wide selection of rare hand-selected stones. Our passion is Australian gems and rocks. Consciously collected.
Custom or personalised orders cannot be returned or exchanged.
Please read item descriptions in full and choose carefully. Let us know as soon as possible if you have an issue with your order.
Domestic and International Parcel Delivery
All international purchases made via our website will be sent with FedEx International Priority Post which generally takes 5 to 8 business days depending on destination and customs of country. FedEx International Priority Post includes comprehensive tracking updates straight to your inbox. Please provide a phone number via message at checkout so we can add it to your order and local customs couriers can contact you if they have any issues with delivery.
Please upgrade to INSURANCE and/or SIGN ON DELIVERY for added peace of mind. Upgrade at checkout or alternatively contact us via message if you forgot to add it on at time of purchase. We ship to the address provided, but please contact us if you would like the item sent to a different address. We cannot post items on the weekend.
What happens if an item is damaged during transit?
What happens if an item is lost in transit?
Customs Fees & Taxes
Earth Friendly Shipping Solutions ♡
Gift Wrapping and Packaging
The Inner bubble wrap is biodegradable and contains an organic fertiliser which helps it to break down in weeks- not lifetimes!
All parts used for packaging have been manufactured in Australia, reducing transport emissions.
Platypus Dreaming was founded on the principles of garden activism and empowerment through self-sustainability. In collaboration with Rainforest Rescue we are working to extend the territory of the majestic Daintree, the oldest living rainforest on Earth.
Your purchase helps plant native seedlings in the Daintree Rainforest & protect them over two years until established, converting farmland back into rainforest for future generations.
We gift wrap all our creations by hand with the intention that they will travel safely and securely. If you would like to include a note to the receiver, please include the message at checkout and we will be more than happy to hand write a message for your loved one included with the creation.