We’re incredibly proud of our craftsmanship and offer a lifetime warranty on all our creations purchased via our website. This includes a fixing guarantee against faults in materials and/or workmanship. If your talisman ever has an issue, simply reach out to us and we will do our best to help. If you have a problem, we will solve it. We are here for you.
On top of that, if you desire a new cord for your crystal talisman (after three + years of use), send it back to us & we will replace the cord free of charge.
Regrettably, our guarantee does not cover defects relating to general wear and tear, scratching, damage caused by accidents, neglect or misuse, or any resulting loss of the item or precious stones from the item & we hold the right to decide.
Please connect with us as soon as you notice any issues & send a quality photo for our inspection. Items that are covered by the guarantee will be shipped and repaired free of charge (no refund or replacement). Items not covered will be quoted on a case-by-case basis.
We love our crystal talismans, and we are passionate about creating an experience so you will love yours too.
Conscious Custodianship of Activated Stones
Please be mindful that Platypus Dreaming operates as a community service project and we reserve the right at all times to cancel any orders. If we feel that someone is not the rightful custodian we have the right to hold our creations here in deep rainforest and to cancel your order with full refund. Crystals have been cleansed, charged and programmed. All rocks are activated with highest vibrations of nature. We feel You, and we are mindful about how we share these stones across the earth plane! Thank you for understanding.
We photograph in bright natural sunlight to show the jewel-like colours of all stones. The colours of gemstones may vary slightly from screen to screen. We are down-to-earth happy people, here to help if any issues may arise. If you have any specific questions about anything not previously mentioned please message us and we will get back to you as soon as possible. Between us we speak English, French, Spanish & Turkish. Thank you for supporting our family business ♥ Please only purchase an item if you are in love with it and are sure that it is the right one for you.